Stoma appliance telephone order service

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Closes 4 Dec 2020

Introduction

A recent survey of patients living with stomas in the region has told us a lot about personal experiences of living with a stoma and what could improve those experiences.  One of the areas that patients talked about was prescription ordering for stoma appliances and how that might be better. 

As a result, NHS Sheffield Clinical Commissioning Group are considering making a stoma appliance telephone order service available to all patients in Sheffield needing stoma appliances, open Monday to Friday.  This service would enable the patient or their representative (which could be an appliance contractor or pharmacy) to order their prescription from trained NHS staff who would send the request electronically to the patient’s GP for authorising and then dispense in the normal way.  The service would offer an opportunity for the patient to discuss what they need and to obtain specialist stoma nursing advice and support.

We would like to hear your thoughts on this proposed service.

1. Which GP practice are you registered at?
2. How do you usually order your stoma appliances?
3. What works well about your current method of ordering your stoma appliances?
4. What could be better about your current method of ordering your stoma appliances?
5. How likely would you be to use this service?
6. What would help you to use a telephone prescription ordering service for your stoma appliances?
7. What might stop you from using a telephone prescription ordering service for your stoma appliances?
8. Is there anything about these proposals that might have a more positive or negative impact on you, and why?
9. Please tell us anything else you think we should know about ordering stoma appliances.
10. If you would be interested in joining a small virtual group to advise the CCG about the service and what it would look like, please provide your contact details.