Deep Dive into Hardship and Crisis assistance

Closes 31 Mar 2022

Opened 21 Dec 2021


The Sheffield City Council Test Trace and Community Support team is a new team set up to help the citizens of Sheffield during the Coronavirus pandemic. This survey is completely anonymous – unless you choose to share your details with us - and you are under no obligation to take part.

 This survey will ask for your views of your experience when reporting issues to the Council, relating to hardship or crisis.

We are particularly interested to hear any ideas that could reduce barriers individuals face when contacting Sheffield City Council, to better help the people of Sheffield.

Why your views matter

The Sheffield City Council Community Support Helpline team want to hear your views on how we work, to see if any alterations need to be made to better support individuals in times of hardship or crisis. We also want to gain an understanding of what barriers you may have faced when seeking support from Sheffield City Council, to make it easier for people in times of crisis and hardship to access support.  

If you have any questions, please contact us via or 01142736563

This survey should take 5-10 minutes to complete. We appreciate your time, please click the start button if you are happy to proceed

Give us your views


  • All Areas


  • Anyone from any background


  • Targeted