We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

We asked

We consulted with tenants and leaseholders on which parts of our services to them as their Landlord are most important to them.  This was to help us to draft a new set of Customer Standards.

You said

The parts of our service which matter most to people are:

  • Housing repairs
  • Safety and quality of housing
  • Keeping estates clean and tidy
  • Dealing with breaches of tenancy
  • Dealing with complaints
  • Being easy to contact for queries and issues
  • Being professional and treating customers with respect

We did

We are now drafting a new set of Customer Standards based on these priorities which tenants and leaseholders have given us.  We will be consulting on these new draft standards in July, with a group of tenants and leaseholders who have volunteered to be part of a Review Group for the new standards.  Once finalised, the new Standards will be launched and shared with all tenants and leaseholders.

We asked

We initially consulted on BT’s proposal to remove 25 payphones in the Sheffield Area from 5 November to 16 December 2020.  A further consultation was then undertaken from 23 December 2020 to 22 January 2021 on a ‘First Notification’ draft decision.

You said

We received five comments on the initial consultation and two comments on the ‘First Notification’ draft decision.

We did

We have now issued a ‘Final Notification’ which is our final decision on whether to object or consent to the removal of the payphone equipment at the 25 proposed locations across the city.

A copy of the final notification can be seen below.

We asked

We consulted on the application by the Broomhill, Broomfield, Endcliffe, Summerfield & Tapton (BBEST) Neighbourhood Forum to renew the designation of the forum for a further 5 years as required by the Neighbourhood Planning (General) Regulations 2012 (as amended). This is to allow the forum to continue the process of preparing a Neighbourhood Development Plan for the BBEST Neighbourhood Area.

You said

We received 9 comments on the consultation. These were taken into consideration in making the designation.

We did

On 24 January 2020 the Interim Head of Planning designated the neighbourhood forum for a further period of 5 years.  The forum can continue working towards completion and referendum on their neighbourhood plan.

Details on the designation can be read in the decision report which is available on our website:

Sheffield City Council - Decision - The renewal of the designation of BBEST Neighbourhood Forum

We asked

We asked exisiting customers if they would like to see the garden waste collection service extended

We asked people who weren't a customer if they would be willing to pay £25 for a green bin

You said

You said, "Yes" to extending the service, and "No" to paying £25 for a green bin

We did

The 2020 garden waste collection service will have 3 extra collections  - 19 instead of 16 last year and have the lowest price per collection of any previous year.

We have reduced the cost of a green bin to £5 until 22nd March (normal price £25)

We asked

We initially consulted on BT’s proposal to remove several payphones in the Sheffield Area from 14 June to 16 July 2019.  A further consultation was then undertaken from 9 August to 9 September 2019 on a ‘First Notification’ draft decision to object to the proposal.

You said

We received 29 comments on the initial consultation and 2 comments on the ‘First Notification’ draft decision.

We did

We have now issued a ‘Final Notification’ which is our final decision on whether to object or consent to the removal of the payphone equipment at the 31 proposed locations across the city.

A copy of the final notification can be seen below. 

We asked

We initially consulted on BTs proposals to remove the telephone service at the junction of Tom Lane and Fulwood Road, Nether Green from 21 May to 1 July 2019.  A further consultation was then undertaken from 8 July to 7 August 2019 on a ‘First Notification’ draft decision to object to the proposal.

You said

We received 0 comments in the initial consultation and 0 comments on the ‘First Notification’ draft decision.

We did

We have now issued a ‘Final Notification’ which is our final decision to not object to the proposed removal of the service at the junction of Tom Lane and Fulwood Road.

A copy of the final notification can be seen here

We asked

We consulted on the application by Dore Neighbourhood Forum to renew the designation of the forum for a further five years as required by the Neighbourhood Planning (General) Regulations 2012 (as amended). This is to allow the forum to continue the process of preparing a Neighbourhood Development Plan for the Dore Neighbourhood Area.

You said

We received 1 comment on the consultation. This was taken into consideration in making the designation.

We did

On 16 October 2019 the Interim Head of Planning designated the neighbourhood forum for a further period of five years.  The forum can continue working towards completion and referendum on their neighbourhood plan.

Details on the designation can be read in the decision report which is available on our website:

Sheffield City Council - Decision - To Approve the Renewal of the Designation of Dore Neighbourhood Forum

We asked

We consulted on the applications by Kelham Island and Neepsend for designation of a neighbourhood area and neighbourhood forum as allowed by the Localism Act 2011.  This is the first stage in the neighbourhood planning process.

 

You said

We received 9 comments on the consultation.  These are summarised in the report and were taken into consideration in making the designations.

We did

On 28 February 2019, the Interim Head of Planning designated the neighbourhood area and designated the neighbourhood forum for a period of 5 years. The new forum can now commence work on developing their neighbourhood plan.

 

Detail on the designations can be read in the decision report which is available on our website.

We asked

We asked you what you thought about the proposals for new play facilities in Colley Park

You said

25 people responded to the online survey with the majority supporting (voting very good or good) the proposals for the play equipment, mini bike and scooter track and parkour area. Seating and bins were important for respondents in all the areas proposed.

In the Parkour area, respondents favoured the steel and concrete parkour equipment. This was supported by consultation in secondary schools where pupils felt the steel and concrete equipment would be more robust and by consultation with the parkour community who felt the concrete and steel equipment was preferable when developing a parkour area.

We did

We have finalised the plans following feedback from the online survey, consultation with local schools and the parkour community. The improvements will be:

  • Play area for younger children (including toddler, junior, boat and basket swings, roundabout, multi-play unit and embankment slide,)
  • Mini bike and scooter track with bumps and line markings
  • Steel & Concrete Parkour Area
  • Seating and bins throughout all facilities
  • Repairs to the Multi Use Games Area
  • Resurfacing to car park
  • CCTV

The improvements are currently out to tender anticipated on site in October 2019. More information can be found in the Colley Park Play Facilities Consultation Feedback Report link

We asked

We asked for your feedback on our draft Equality Objectives for 2019-23.  By law the Council is required to set at least one Equality Objective every 4 years and our current objectives ran until 2018.   For 2019-23 we proposed that we set 4 objectives, each with a set of 3 more specific aims.

You said

Over 180 people took part in the consultation and our equalities monitoring shows that we engaged with a diverse group of people.  For example 18% of our respondents were from BAME groups (Black, Asian and Minority Ethnic), 9% described themselves as LGB+ and 20% were carers.

There was a lot of support for the 4 areas we have chosen to focus on, with 84% of people saying that the objectives focused on either “The Right Things” or “Most of the Right Things”. 

We also received a wide range of feedback and comments and both the comments and our response are summarised in more detail in the full Consultation Report.

We did

As a result of the consultation we have made some changes to our Equality Objectives 2019-23, including:

  • Reflecting points that were made about partnership working across all sectors, we have added a reference to cross sector working (Objective 3, Aim 1), so it reads “We will work with our partner organisations across all sectors”. 
  • Reflecting points made about the importance of being an accessible city, we have amended the wording (on Objective 3, Aim 3), so it reads “We will continue to support citywide work to ensure our city is an inclusive and accessible place to live and visit”.
  • In response to your feedback, we have changed the title of Objective 4 to “Break the cycle of inequality and improve life chances”. We have also strengthened the wording in the introduction to reinforce the fact that this objective reflects many areas of persistent inequality.

We will continue to reflect on your feedback as we deliver against our Equality Objectives and review our progress.  

Our final Equality Objectives for 2019-22 will published around April-May 2019 and will be available online.

We asked

We initially consulted on BTs proposals to remove the telephone service on Chaucer Road from 21st May to 1 July 2018.  A further consultation was then undertaken from 4 July to 3 August 2018 on a ‘First Notification’ draft decision to object to the proposal.

You said

We received 0 comments in the initial consultation and 0 comments on the ‘First Notification’ draft decision.

We did

We have now issued a ‘Final Notification’ which is Sheffield City Council’s decision to object to the proposed removal of the service on Chaucer Road.

A copy of the Final Notification can be seen here

 

We asked

We ran a consultation between Monday 27th November 2017 and Friday 23rd February 2018 to seek opinions on our proposals for introducing Selective Licensing of private rented properties on London Road, Abbeydale Road and Chesterfield Road. We ran four questionnaires (available online and on paper), separately targeted at tenants/residents, landlords and businesses in the area where Selective Licensing is proposed and also residents and businesses in the surrounding area. We also held a series of ten events open to the public to come and have their say.

You said

We received a total of 872 completed questionnaires and these and the other responses we received, at the public meetings, by email, and formal submissions, have been written up into a Consultation Report which can be read on the Council’s website – www.sheffield.gov.uk/selectivelicensing. The responses we received to the questions in the questionnaires are summarised in the Report.

We did

We are proposing to proceed with Selective Licensing but in direct response to the consultation and evidence gathered by the service a new, reduced designation area is being proposed and changes have been proposed to the fee structure. The proposals go to the Council’s Cabinet on the 20th June, with the scheme to start 1st November 2018.  Details on the proposals can be read in the Cabinet Report which is available here.

We asked

We ran a consultation between Monday 27th November 2017 and Friday 23rd February 2018 to seek opinions on our proposals for introducing Selective Licensing of private rented properties on London Road, Abbeydale Road and Chesterfield Road. We ran four questionnaires (available online and on paper), separately targeted at tenants/residents, landlords and businesses in the area where Selective Licensing is proposed and also residents and businesses in the surrounding area. We also held a series of ten events open to the public to come and have their say.

You said

We received a total of 872 completed questionnaires and these and the other responses we received, at the public meetings, by email, and formal submissions, have been written up into a Consultation Report which can be read on the Council’s website – www.sheffield.gov.uk/selectivelicensing. The responses we received to the questions in the questionnaires are summarised in the Report.

We did

We are proposing to proceed with Selective Licensing but in direct response to the consultation and evidence gathered by the service a new, reduced designation area is being proposed and changes have been proposed to the fee structure. The proposals go to the Council’s Cabinet on the 20th June, with the scheme to start 1st November 2018.  Details on the proposals can be read in the Cabinet Report which is available here.

We asked

We ran a consultation between Monday 27th November 2017 and Friday 23rd February 2018 to seek opinions on our proposals for introducing Selective Licensing of private rented properties on London Road, Abbeydale Road and Chesterfield Road. We ran four questionnaires (available online and on paper), separately targeted at tenants/residents, landlords and businesses in the area where Selective Licensing is proposed and also residents and businesses in the surrounding area. We also held a series of ten events open to the public to come and have their say.

You said

We received a total of 872 completed questionnaires and these and the other responses we received, at the public meetings, by email, and formal submissions, have been written up into a Consultation Report which can be read on the Council’s website – www.sheffield.gov.uk/selectivelicensing. The responses we received to the questions in the questionnaires are summarised in the Report.

We did

We are proposing to proceed with Selective Licensing but in direct response to the consultation and evidence gathered by the service a new, reduced designation area is being proposed and changes have been proposed to the fee structure. The proposals go to the Council’s Cabinet on the 20th June, with the scheme to start 1st November 2018.  Details on the proposals can be read in the Cabinet Report which is available here.

We asked

We ran a consultation between Monday 27th November 2017 and Friday 23rd February 2018 to seek opinions on our proposals for introducing Selective Licensing of private rented properties on London Road, Abbeydale Road and Chesterfield Road. We ran four questionnaires (available online and on paper), separately targeted at tenants/residents, landlords and businesses in the area where Selective Licensing is proposed and also residents and businesses in the surrounding area. We also held a series of ten events open to the public to come and have their say.

You said

We received a total of 872 completed questionnaires and these and the other responses we received, at the public meetings, by email, and formal submissions, have been written up into a Consultation Report which can be read on the Council’s website – www.sheffield.gov.uk/selectivelicensing. The responses we received to the questions in the questionnaires are summarised in the Report.

We did

We are proposing to proceed with Selective Licensing but in direct response to the consultation and evidence gathered by the service a new, reduced designation area is being proposed and changes have been proposed to the fee structure. The proposals go to the Council’s Cabinet on the 20th June, with the scheme to start 1st November 2018.  Details on the proposals can be read in the Cabinet Report which is available here.

We asked

We ran a consultation between Monday 27th November 2017 and Friday 23rd February 2018 to seek opinions on our proposals for introducing Selective Licensing of private rented properties on London Road, Abbeydale Road and Chesterfield Road. We ran four questionnaires (available online and on paper), separately targeted at tenants/residents, landlords and businesses in the area where Selective Licensing is proposed and also residents and businesses in the surrounding area. We also held a series of ten events open to the public to come and have their say.

You said

We received a total of 872 completed questionnaires and these and the other responses we received, at the public meetings, by email, and formal submissions, have been written up into a Consultation Report which can be read on the Council’s website – www.sheffield.gov.uk/selectivelicensing. The responses we received to the questions in the questionnaires are summarised in the Report.

We did

We are proposing to proceed with Selective Licensing but in direct response to the consultation and evidence gathered by the service a new, reduced designation area is being proposed and changes have been proposed to the fee structure. The proposals go to the Council’s Cabinet on the 20th June, with the scheme to start 1st November 2018.  Details on the proposals can be read in the Cabinet Report which is available here.

We asked

As part of the development and testing of options for the 2018/19 budget, we ran a budget conversation between December 2017 and February 2018 with local people and partner organisations. 

You said

The responses we received has helped us to ensure that the proposals we are putting forward, have been shaped by people who may be affected by decisions taken as part of the budget, and that they have had an opportunity to put forward ideas for consideration.

We did

We asked

We are trying to find out what you think about Sheffield's parks, green spaces and woodlands

You said

The data hasn't yet been fully analysed, however it is forming a crucial part of an open space project which is been carried out via an external organisation through Regeneration and Development Services and will influence the work we do here at Parks and Countryside moving forwards. We will be utilising feedback to help us plan park improvements and will be looking at the survey in more detail in the coming period.

We did

Where improvements are proposed for sites e.g. project work – we have been utilising site specific comments to influence plans and to identify customer need.  Where customers have provided their details we have been able to contact them with further surveys and information which directly relate to their local area (looking at postcodes). Maintenance and management tasks have been carried out as a result of some comments (e.g. review of footpath and encroaching vegetation at Beighton Marsh and Sheffield Standard reassessment)– including forwarding of some suggestions / comments to the Public Rights of Way Team for action / information.

We asked

The consultation asked for feedback on proposed changes to Sheffield City Council's Corporate Grant Aid, that provides grant funding for voluntary sector activity, which would take effect from April 2017. The consultation asked for feedback both on principles and priorities for the proposed funds and on process issues.

You said

There were 71 responses to the online consultation, including from 14 current Grant Aid recipient organisations.

There was clear preference for multi-year grant awards and for funding to still be available to support core costs. VCF representation on the grant award advisory panel was also welcomed, although there wasconcern about how such a representative would be recruited. There was general support for a shift to an outcomes focused approach, although a range of concerns were identified in the sector's readiness to think about their services in terms of outcomes and what support would be available and whether the data and evidence gathering required would be proportionate to the funding available and whether it would detract from service delivery.

 

 

We did

The responses having given a steer to the following decisions:

  • Generally Funding agreements will be offered for 3-years for all grant aid funds, except the Lunch Club Fund, which will offer 2-year grants.
  • The general principle when considering the grant award amount will be to award the full amount requested rather than to make a partial award to more organisations.
  • The minimum grant award will be £10,000 rather than the proposed £15,000.
  • VCF representation will be included on the award recommendation panel.  Further consideration will be given to the method of recruitment.
  • Consultation did not provide a clear steer on favoured  priorities for the infrastructure fund, therefore the proposed fund will invite applications against the original four proposed priorities.
  • Applicants to the infrastructure fund will be expected to prioritise any grant funded service to organisations that represent and work with the most disadvantaged communities or in the most deprived areas of the city.
  • There was a clear preference not to exclude organisations currently in receipt of Grant Aid to be able to apply to the Tackling Inequalities Fund, therefore organisations who currently get Grant Aid funding will be able to apply to this fund, which will be open for applications in 2017 and will make awards from July 2017.
  • Consideration will be given to how the application form and assessment criteria can ensure sucessful applications can demonstrate they are cohesion building.
  • The feedback from the consultation will inform how outcome measures are agreed with successful applicants.

 

 

We asked

The survey asked a number of questions that relate to local services.  The have been agreed with local councillors from the ward.  We asked people to suggest how satisfied they are with these services, and provided some space for additional information about their neighbourhood and what can be done to make it an even better place to live.

You said

Participant where asked to show how satisfies they are with each of the following: Advice Services (Including debt advice); Activities for Teenagers; Housing; Street Cleanliness; Community Activities; Access to the Internet; Education Provision – Including Adult Learning; Facilities for Young Children; Health Services; Job Prospects; Parks, Open Spaces, Sports and Leisure;  and Public Transport.

The survey shows there is high level of dissatisfaction with activities for children of all ages and a feeling that there is a lack of suitable play facilities in particular.  ‘Street Cleanliness’ also scored high on dissatisfaction, as did access to ‘Public Transport’.  Overall ‘Clean Streets’ and ‘Public Transport’ were identified as the highest priorities for the area.

We did

The East Local Area Partnership has since held a roadshow event with representative from the services highlighted in the survey,  this has enabled them to respond directly to local residents.  The information from the survey has also fed into the process for identifying the priorities for the Manor and Castle Ward, for the period 2016/17. The ward priorities are used to help members make decisions about how they allocate ‘Ward Pot’ funding.  

You can read more about the East LAP, ‘Ward Priorities’ and ‘Ward Pots’ by following this link https://www.sheffield.gov.uk/in-your-area/your-local-area/east.html